Speaking

You can invite Gerry Brown to speak at your events and to share his ideas with you. The goal with each presentation is to inform, inspire and entertain in equal measure and to leave your audiences re-energized and rededicated to the tasks at hand.

Gerry Brown speaks at the Professional Speaking Association about the importance of letting customer service people be themselves to really engage with customers and enhance customer experience.

Gerry’s views on customer experience as a strategy

 

Recent Speaking Testimonials:

“Gerry spoke at one of our events on Engagement Strategies. Both the delegates and us were impressed by his level of preparation and professionalism, which translated into his outstanding presentation. Was a pleasure to do business with and would definitely consider having Gerry speak at one of our events in the near future. Highly recommended!
Malik Fahad – Program Manager at Government Knowledge

“Gerry is a great Customer Strategist. I have seen him speak on a couple of occasions and he recently spoke on one of our webinars. He illustrates his delivery with personal examples.
I loved his suggestion of moving from an environment where people “put emotions into a drawer marked ‘Not to be opened while at work'” to an environment which “allows human creativity to blossom in all parts of the Customer Journey”. The audience clearly agreed. Here is some of the feedback – “Great quality content”, “Got the cogs turning!”, “Great Tips that gave me a new view on processes” and “Great reassurance – we’re not alone!
Jonty Pearce – Editor at Call Centre Helper

“Gerry presented at our Customer Contact Executive MindXchange 2014 in Lisbon as our Keynote. His in-depth knowledge of the subject matter and smooth presentation skills made him an instant hit. He proved to be an outstanding speaker, very well rehearsed and got the point across successfully.”
Caryn Brown – Senior Director of Production, Frost & Sullivan

“Providing Customers with a positive experience, even, perhaps, especially when things go wrong, as inevitably they will and do, requires a certain mindset and suite of both corporate and personal capabilities. Having attended one of Gerry’s workshops, I recommend anyone who wants to know how to formulate and then implement an effective Customer Experience Strategy to sign up today.”
John Busby – Managing Director Busby Knowledge Consultants Ltd

 “When Gerry Brown spoke at my Academy for Chief Executives meeting in his persona as ‘Customer Lifeguard’, he ran an engaging workshop that had a lasting impact on the participants. Gerry brings his extensive industry experience and expert insight to the challenges of establishing a world class customer experience. More importantly, he challenged individual Chief Executives to up their game with specific relevant suggestions for the diverse industry segments represented. At least one participant has implemented a new customer service programme as a direct result of the workshop. Humility and a Canada Dry sense of humour, mean that Gerry appeals across the spectrum to bring home his message of ‘Wow Not Ow!’” – Charles McLachlan, Academy of Chief Executives

“Gerry presented to over 250 contact centre professionals at our Annual Conference last year and the feedback was great, with delegates rating Gerry ‘above standard’ on content and ‘excellent’ on delivery. If you’re looking for an engaging, confident speaker who can apply real life case studies and anecdotal notes backed by industry research and rich content then I highly recommend Gerry.”
Tracy McAvoy, Business Systems

“I asked Gerry to speak at a Chartered Institute of Marketing Surrey branch event as I wanted to bring in an expert in customer service who could deliver a strategic view in aligning the customer experience to marketing. He shared stories, insight and gave strategic marketers ‘inspiration’ (fed back by a number of delegates). Gerry was an excellent choice.”
Leigh Hopwood, Chartered Institute of Marketing